GuestHost - Where the Mountain Meets the City

Switching on and off air conditioning and heating is subject to compliance with current Italian legislation (DPR 16/04/2013 n.74, DM 383 - 6/10/2022). Summer: the average air temperature must not get below 26°C (78,8 °F) for all kinds of buildings Winter: the weighted average of the air temperatures must not exceed 20°C (66,2 °F). Time and period of operation depend on the climatic zone defined by the standard. Ferrara Climatic Zone E: 13 hours a day from October 22th to April 7th To ensure the security of your personal data, 7 days before your arrival you will receive instructions to register your documents via our Guest Portal and pay the Tourist Tax due to the Municipality of Ferrara. We need such procedure to verify your ids and docs and in order to send info to the police service "Alloggiati Web" which is Italian procedure to host guest in italy. You can find all the information on the official website alloggiatiweb.poliziadistato NB: You must complete the document registration and online check-in process in order to receive instructions and gain access to the apartment. We are available by phone at the following times: 10 a.m. to 12:30 p.m. and 2 p.m. to 8 p.m. Monday through Saturday 3 p.m. to 8 p.m. on Sundays KEY COLLECTION: Key collection is at our CLEANBNB Ferrara office at 52 Frescobaldi Street from 3 p.m. to 7 p.m. After 7 pm in SELF CHECK IN mode (with keybox). Possibility to check in at the office from 8 p.m. to 10 p.m. at a cost of 30 euros.This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.